Join or leave a network
Join a network
Tap Settings > Networks > Join a Network
Enter the 6-digit code provided by your organisation
Select your role
Wait for your organisation to verify you
Leave a network
Close or transfer ownership of any chats you own (see ‘Create and Manage a Chat’ below)
Tap Settings > Networks > Leave a Network
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Add, manage, block and remove users
Add users
Tap the information icon in the top-left of the Chats, Media or Calendar screen
Tap the green Add Users button
Share your network ID with new users manually (by telling them) or electronically (by using ‘Tap to Share’)
Manage users
Tap the information icon in the top-left of the Chats, Media or Calendar screen
Tap the yellow ‘Manage Users’ button
Select a user to manage
You can change the user’s role, title or status by tapping the drop-down menus
Then tap the green Save button
Block users (feature coming soon)
Tap the information icon in the top-left of the Chats, Media or Calendar screen
Tap the grey ‘Block Users’ button
Select the user you want to block
Explain to your network administrator why you are blocking the user
Tap the tick in the top-right of the screen
Remove users
Tap the information icon in the top-left of the Chats, Media or Calendar screen
Tap the red ‘Remove Users’ button
Select the user(s) you want to remove
Then tap the tick in the top-right of the screen
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Create and manage a chat
Create a chat
Tap Chats then tap the + icon in the top-right of the screen
To create an individual chat, select a user and tap the tick in the top right of the screen
To create a group chat, select two or more users and tap the tick in the top right of the screen. Name the chat, choose a chat picture and tap the tick again
If you don’t see a + icon you do not have permission to create chats and will need to wait for another user to add you to a chat
Manage a chat
Open the chat you want to manage and tap the cog icon in the top right of the screen
If you are an owner of the chat you will see ‘Chat Options’ on the menu; tap this.
For individual chats you can control the feature availability in the chat, the times the chat is on/off, or close the chat.
For group chats you can do the same, plus you can control chat ownership and membership, and change the chat name and picture.
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Send and interact with messages
Send a message
To send a text message tap the screen where it says ‘Type here…’, compose your message and tap the send arrow.
To send a voice note, tap the microphone to the left of where it says ‘Type here…’, record your note and tap ‘Send Message’.
To send a picture, video or document, tap the + icon to the left of the microphone icon, then capture or select the content you want to send
Interact with messages
Long press a message - this gives you various options including; reply to a message, forward a message, report or hide a message
Tap a message - this shows you message information, including who has seen a message and who has not
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Search for messages
Search for text messages
To search all chats, go to the Chats screen, pull down the screen to reveal a search bar and enter your search term(s)
To search within a chat, open the relevant chat, tap the cog in the top-right, tap ‘Search Chat’ and enter your search term(s)
Search for media messages
To search all chats, go to the Media screen, select the type of media you are looking for, then scroll the screen to find it.
To search within a chat, open the relevant chat, tap the cog in the top-right, tap ‘Chat Media’, select the type of media you are looking for then scroll the screen to find it.
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Add and edit a calendar event
Add a calendar event
You can add an event via the Calendar:
Tap the calendar icon at the bottom of the screen
Either tap the + icon in the top left of the screen
Or tap the day you want to add the event to, then tap the + icon
Alternatively you can add an event via a chat:
Open the chat you want to add the event to
Tap the cog in the top right
Tap ‘Add Calendar Event’
Edit calendar event
You can edit an event via the Calendar:
Tap the calendar icon at the bottom of the screen
Tap the day containing the event you want to edit
Tap the event then tap the ‘Edit’ button top right
Alternatively you can edit an event via a chat:
Open the chat containing the event you want to edit
Find the event you want to edit
Tap the event then tap the ‘Edit’ button top right
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View and share media
View media
Tap the ‘Media’ icon at the bottom of the screen and select the type of media you want to view
Alternatively you can open a chat and tap the cog icon top right. Select the ‘Chat Media’ option and select the type of media you want to view
Share media
Within one of the ‘Media’ pages above:
Tap the ‘Select’ icon top right and choose the media you want to share
Tap the forward icon (bottom left) or export icon (bottom right)
Within a chat:
Long press the media you want to share
Tap export or forward
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Set active hours
Individual active hours
Tap Settings > Active Hours
Tap the ‘My Active Hours Disabled’ toggle
Choose your active hours
Outside your active hours you will not receive notifications in the ChatPro app
You will still see new messages if you choose to open your app
Chat Active Hours
In a chat you own, tap the cog icon top right
Tap ‘Chat Active Hours’
Choose the active hours for the chat
Outside the active hours, no members of the chat will be able to send messages
Members will still be able to open the app and read messages
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Manage your account
Instructions
In your app, tap Chats.
Open the chat containing the message you want to pin.
Press and hold the message you want to pin.
Tap the Pin option.
This message will now turn green and be the first message users see in the chat.
To un-pin the message, press and hold the message.
Tap the Un-pin option.
The message will return to it’s original place in the chat.
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Update your app
Via the ChatPro app
Tap Settings > App Updates
If your app is up-to-date you will see a message ‘Your app is up-to-date’
If an update is available you will see a message ‘Tap to update your app’
Via your device app store
On your device, go to the App Store (Apple) or Play Store (Android).
Search for ChatPro.
Tap ‘Update’ if this button is visible.
If ‘Update’ is not available, it means your app is already up-to-date.
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