Join a community
Tap Settings > Communities > Join a Community
Enter the 6-digit code provided by your organisation
Select your role
Wait for your organisation to verify you
To leave a community follow the same process but choose ‘Leave a Community’ instead
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Create a chat
Look for the + icon in the top-right of your chats screen (if you cannot see one, you do not have permission to start chats, please wait to be added to a chat)
Tap the + icon in the top-right of your chats screen
Choose the user(s) you want in the chat
Tap the tick in the top-right of the screen
If you added 2+ users, name the chat, choose a chat icon or image and tap the tick again
Send a message in your new chat
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Send messages
Open the chat you would like to send a message in (it will already be open if you just created the chat)
To send a text message, tap at the bottom of the screen to bring up your device keyboard, type your message, then tap the arrow icon bottom-right
To send another type of message, tap the plus icon in the bottom-left of the screen, select the source and follow the indicated steps
Available message types will depend on your community subscription, they can include: voice note, picture/video, document, calendar event.
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See if a message has been read
Tap on the message you want to know about
You will see information for each member of the chat:
Sender (blue)
Unseen (red)
Seen (green)
If a message is ‘Seen’, the user has opened the chat containing the message since it was sent
If a message is ‘Unseen’ they have not opened the chat since the message was sent
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Report or hide a message
Report
To report any inappropriate content in ChatPro long-press it (press and hold)
Type a brief reason you are reporting the content then tap the tick in the top-right
This will hide the content from other users and flag it to your community administrators for further action
Hide
If you have sent something by mistake you can hide it from other users
Long-press the message (press and hold) then tap ‘Hide’
Type a brief explanation for your community administrators (optional), then tap the tick in the top-right
Bear in mind you cannot delete message in ChatPro, as they are saved in your organisation’s archive, but hiding them means other users can no longer see them
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Add and remove community members
Add members
Tap the information icon in the top-left of the screen
Tap ‘Add Users’
You can share the code manually with new members, or share it using the ‘Tap to Share’ button
When a member has joined you need to verify them, either by tapping the notification, or by tapping Settings > Alerts
Manage and Remove users
Tap the information icon in the top-left of the screen
Tap 'Manage Users’ to change a user’s role, status or display name, or remove an individual user
Tap ‘Remove Users’ to remove multiple users from the community
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Add and remove chat members
Open the chat you want to add someone to
Tap the cog in the top-right corner
Tap ‘Chat Options’ and then ‘Add Members’ or ‘Remove Members’ and choose who to add/remove
Note that you have to be a chat owner to add/remove members in a chat
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Add and remove chat owners
Open the chat you want to adjust and tap the cog in the top-right corner
Tap ‘Chat Options’ (note this is only available to the chat owners)
Now choose one of the following:
Appoint a chat owner
Remove a chat owner
Transfer ownership
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Set your active hours
Tap Settings > Active Hours
To enable active hours, toggle the switch at the top, then set your active hours, and tap the tick top-right
You won’t receive notifications outside your active hours, so you won’t be disturbed
The messages will still be received in your chats, so you can look at them when you are ready
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Change your account details
Tap Settings > Account
Here you can change your email address, password and profile picture
You can request a name change (we may need to confirm this with your organisation)
You can also delete your account
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